FREQUENTLY ASKED QUESTIONS

Name: Dylan Oaks
Address: Dublin
Telephone: 01 6917383

Find the answers to all your questions about our timepieces.

Payment, Order, Shipping

1. What payment options are available?

Dylan Oaks accepts the following forms of payment for online purchases:
Visa, MasterCard & PayPal.
2. I haven’t received an order confirmation yet. What's going on?

Once you have completed an order in the online shop, you will receive an order confirmation via e-mail within one hour.
If you haven't received this e-mail within an hour, it could be due to one of the following reasons:
(a) You might have entered the wrong e-mail address
(b) The confirmation e-mail was flagged as spam and it's waiting for you in your spam folder
(c) The order wasn't completed successfully. Please check your customer account to see if the order was actually entered into our system. If it hasn't, please submit the order again.
3. Do you ship internationally?

Yes. Dylan Oaks ship all over the world, free of charge.
4. How does shipment work?

Shipment is free of charge for all of our customers. After placing your order you will receive an order confirmation e-mail and your order will be prepared for dispatch within the following 24 hours (except for orders placed during the weekend). Once your order has been prepared for dispatch and handed over to our carrier we'll send you a shipping confirmation email with a tracking number. Our products are delivered within 7 days following payment processing by UPS or DHL (exception: pre-orders, when we don’t have your product in stock).
5. Can I change my order afterwards?

If you wish to cancel or modify your order, please send an email as soon as possible. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

Appearance, Material, Function

1. How do I find a watch in the correct size?

The wooden watch bands can be easily adjusted using the spare links provided with your watch. Be sure to keep the remaining parts so you can swap out the links if you damage any on your watch. If you want to know the exact dimensions of our watches, please go to our online shop and check this information on the individual product pages under the heading "specifications".
2. Why does my watch look different than the one I saw in the online shop?

One might look similar standing next to another, but you can be certain that every tree and every stone is unique, and because we use these natural materials in our products, it's only natural that all of our products are unique. The textures and colour of products made using natural materials can be very distinct from one model to the next, making it truly your very own piece of nature.
3. How does my watch perform in daily life? How does it feel on the wrist?

The first thing you'll notice when you try on a wood watch is that wood is considerably lighter than steel. The light-weight properties and the particular haptic of wood ensure a pleasant experience for your wrist. Generally speaking, the watches don’t require any additional maintenance; however, because wood is an organic material which can be damaged with excessive force, we urge the wearer to handle the watches appropriately.
4. How can I care for my watch to prevent cracking and increase durability?

The best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned.
5. Is my wood watch waterproof?

Dylan Oaks watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.
6. I just received my Dylan Oaks watch, how do I start it up?

The watches are shipped with the crown pulled out in order to extend battery life. Before pushing the crown in you can adjust the time by turning the crown, then gently push the crown back in and watch your watch come to life.

Returns, Replacement, Withdrawal

1. What should I do if I received a faulty product?

All of our watches are hand-made and checked to meet high quality standards, so mistakes seldom occur and we are proud of that.
If you've received a faulty watch, please write us an email to info@dylanoaks.com. Please include the following details in your message:
a picture and description of the defect your invoice number
We will do our best to find a quick and satisfactory solution for you.
2. Is it possible to return my Dylan Oaks watch?

If your watch is still new and has not yet been worn, you have the right to return your watch within 20 days and receive a full refund. If you wish to do, so please get in touch. Please keep in mind that you will bear the cost for return shipment in this case.If your watch is still new and has not yet been worn, you have the right
to return your watch within 20 days and receive a full refund. If you
wish to do, so please get in touch. Please keep in mind that you will
bear the cost for return shipment in this case.
3. Is it possible to exchange my Dylan Oaks watch for another model?

An exchange is possible if your watch is still new and has not yet been worn and you haven't missed the return deadline (20 days after receiving the watch). Please place your new order in our online shop because we have to issue a new invoice.
As soon as we have received your watch, we will refund you the amount of your previous purchase.
4. What is the warranty on my Dylan Oaks watch?

Each watch by Dylan Oaks is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the Dylan Oaks limited warranty. Further, Dylan Oaks will not be responsible for loss or damage connected to the use of its product nor the life of the battery.