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FAQ's

Where is my order?

All Irish orders are expected to arrive within 5 working days of dispatch. European and Rest of the world orders can be take slightly longer. Any concerns, please contact our customer care team with your order number and delivery address.

I haven't received an email confirmation, what should I do? 

Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise please contact our fantastic customer care team on our  Contact Us page.

How do I send an item as a gift?

It can be difficult seeing friends and family during this time so send the gift directly to them. You can add their delivery address and add a gift message can also be entered. Your gift will be beautifully packaged upon arrival.

My order has arrived wrong, what should I do?

All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error along with an image of the quality assurance sticker and they will have this resolved for you. 

My order is wrong, what can I do?

Once your order has been placed, we are simply unable to amend or cancel. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm all the personalisation and delivery address is correct. 

Can I Return/Exchange my Items?

On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund. Earrings are non-returnable due to health and safety reasons.

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