If you wish to return an eligible online purchase, you can do so within 14 days using our Aftercare Returns Portal.

Simply enter your order number and postcode into the portal, select the item you wish to return and choose the relevant reason for your return. You can then follow the instructions provided to post your item back to our warehouse.

Please note:

• Returns must be requested within 14 days of receiving your order.
• You will need the original order number to process a return or exchange.
• Personalised or engraved pieces are non-refundable, unless faulty.
• Earrings are non-refundable for hygiene reasons, unless faulty.
• Exchanges are subject to stock availability and approval.
• Customers are responsible for the cost of return postage, unless otherwise agreed by our Customer Care team.
• All refunds will be issued to the original payment method used when placing the order.

You can begin your return through our Aftercare Returns Portal.

It is our responsibility to supply goods that meet your consumer rights. If you have any concerns regarding your order or believe we have not met our legal obligations, please contact our Customer Care team and we will be happy to assist.

Please contact us here with photos to return your gift. Unfortunately, we cannot process a refund, but we can issue a gift card of equivalent value for you to spend on our beautiful pieces.

Our customer service team will be doing their best to process a refund as soon as possible. This can take up to 3 days. However, please note that they’re unavailable during weekends and public holidays. And may take longer during busier periods. Once processed, refunds may take up to 10 days to show up on your account depending on which bank you are with.