Ireland

Standard Delivery – €3.95

• Standard orders are typically dispatched and delivered within 3–5 business days, depending on order volumes.
• During particularly busy periods, such as sales, promotions and holidays, dispatch and delivery may take a little longer than usual.

Priority Delivery – €5.95

• Priority Delivery prioritises your order for dispatch from our warehouse.
• Our team will aim to have your order dispatched within 1–2 business days.
• Once your order has been collected by the courier, delivery should be 24 hours.

UK

Standard Delivery – £3.95

• Standard orders are typically dispatched and delivered within 3–5 business days, depending on order volumes.
• During particularly busy periods, such as sales, promotions and holidays, dispatch and delivery may take a little longer than usual.

Priority Delivery – £5.95

• Priority Delivery prioritises your order for dispatch from our warehouse.
• Our team will aim to have your order dispatched within 1–2 business days.
• Once your order has been collected by the courier, delivery should be 24 hours.

Europe

• Delivery charges vary depending on your location and will be calculated at checkout.
• European orders typically arrive within 4-10 business days.
• Please allow additional time during particularly busy periods or where parcels experience delays within the international courier network.

Please note that all delivery timeframes are estimates and may be affected by factors outside of our control once your parcel has been collected by the courier.

Not at this time. However, we are hopeful that we will soon.

DPD and Royal Mail.

No extra charges will ever apply to your order.

You will receive an email upon purchasing to track your package. Please keep an eye out for it. Please also check your junk and spam. If you cannot locate the tracking link, please contact us.

On rare occasions, our carrier may mark a package as delivered ahead of time. Your package should show up in a few days. If it does not arrive within 1-2 days of receiving delivery confirmation, please contact us and we will do our best to get to the bottom of it.

Unfortunately, we are unable to combine your orders.

If you have entered an incorrect delivery address, you can update this yourself using the Aftercare link provided after placing your order.

Alternatively, you can email our Customer Care team at hello@dylanoaks.com with your order number and the correct delivery address, and our team will be happy to assist.

We recommend making any address changes as soon as possible after placing your order. Once your parcel has been dispatched from our warehouse, we are unfortunately unable to amend the delivery address on our end.

If your order has already been dispatched, you will need to contact the courier directly or, where available, use the courier’s tracking system to manage or update your delivery details.

Please ensure all delivery information is carefully checked before completing your order to help avoid any delays or delivery issues.

We carefully package your beautiful Dylan Oaks jewellery in our Belfast Headquarters.

We do not deliver on the weekends and public holidays.

We also do not offer next day delivery.

Unfortunately, we do not provide a click and collect service at this time. However, we are hopeful that we will soon.