Once an order has been dispatched we are unfortunately unable to amend or cancel it.

If you wish to amend or cancel your order before it is dispatched, you can place your order On Hold using the link provided after placing your order. Placing an order On Hold prevents it from being dispatched while our team reviews your request.

Once your order has been placed On Hold, please email our Customer Care team at hello@dylanoaks.com with your order number and details of the amendment or cancellation you would like to make. We recommend doing this as soon as possible after placing your order, as our team works quickly to prepare orders for dispatch.

Once an order has been dispatched, we are unfortunately unable to amend or cancel it. However, eligible items can be returned for a refund within 14 days from the day after your order is delivered, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Customers are responsible for the cost of returning unwanted items.

For personalised or engraved items, we are unable to amend or cancel the order once it has been fulfilled. We therefore strongly recommend double-checking all personalisation details, engraving requests and delivery information before completing your order.

If you realise you have made a mistake shortly after ordering, please place your order On Hold immediately and contact hello@dylanoaks.com so our team can assist before fulfilment.

If you wish to return an eligible online purchase, you can do so within 14 days using our Aftercare Returns Portal.

Simply enter your order number and postcode into the portal, select the item you wish to return and choose the relevant reason for your return. You can then follow the instructions provided to post your item back to our warehouse.

Please note:

• Returns must be requested within 14 days of receiving your order.
• You will need the original order number to process a return or exchange.
• Personalised or engraved pieces are non-refundable, unless faulty.
• Earrings are non-refundable for hygiene reasons, unless faulty.
• Exchanges are subject to stock availability and approval.
• Customers are responsible for the cost of return postage, unless otherwise agreed by our Customer Care team.
• All refunds will be issued to the original payment method used when placing the order.

You can begin your return through our Aftercare Returns Portal.

It is our responsibility to supply goods that meet your consumer rights. If you have any concerns regarding your order or believe we have not met our legal obligations, please contact our Customer Care team and we will be happy to assist.

Ireland

Standard Delivery – €3.95

• Standard orders are typically dispatched and delivered within 3–5 business days, depending on order volumes.
• During particularly busy periods, such as sales, promotions and holidays, dispatch and delivery may take a little longer than usual.

Priority Delivery – €5.95

• Priority Delivery prioritises your order for dispatch from our warehouse.
• Our team will aim to have your order dispatched within 1–2 business days.
• Once your order has been collected by the courier, delivery should be 24 hours.

UK

Standard Delivery – £3.95

• Standard orders are typically dispatched and delivered within 3–5 business days, depending on order volumes.
• During particularly busy periods, such as sales, promotions and holidays, dispatch and delivery may take a little longer than usual.

Priority Delivery – £5.95

• Priority Delivery prioritises your order for dispatch from our warehouse.
• Our team will aim to have your order dispatched within 1–2 business days.
• Once your order has been collected by the courier, delivery should be 24 hours.

Europe

• Delivery charges vary depending on your location and will be calculated at checkout.
• European orders
•  typically arrive within 4-10 business days.

Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox.

Otherwise, please contact our fantastic customer care team on our Contact Us page.

Please view our Deliveries to find out how many days it should take to arrive upon purchasing. 

Please be aware that business days do not include the weekends. If it’s been more than 1-2 days since it should have arrived, please contact us here and let us help you get to the bottom of it.

• 18k Gold Plating
• 925 Sterling Silver
• Rhodium Plated
• Our solid gold selection are 9k Solid Gold and 14k Solid Gold
• Our welded bracelets are also 9k Solid Gold
• All our products are nickel free